Seated from left: Clive Gordon, Lorraine Frazer, Stephen Day, Dean Gregory Dunstan
Image credit and copyright: Ian Maginess
The scheme is designed to provide visitors with quality grading information on Northern Ireland’s tourist attractions, while assisting operators to maintain and improve the quality of their service. NITB Board member, Mr Clive Gordon, said, “With a large number of attraction operators actively participating in equivalent grading schemes in Scotland, Wales and England the introduction of the new grading scheme here provides local attraction operators with an assisted programme of improving quality standards, whilst maintaining their competitive advantage and meeting customer expectations”.
Armagh Public Library and No 5, the former Registry, were graded jointly by a mystery visitor. Following the visit, a written report was received, highlighting the strengths and weaknesses and giving advice on how to maximise customer satisfaction. The Keeper of the Library, the Very Revd Gregory Dunstan, said of the award “This award is truly excellent. It highlights both the quality of our eighteenth century legacy and the commitment of our staff to welcome visitors and to display it to its best advantage.”
Clive Gordon presented the star-rating plaques to the Library staff members and volunteers, who are an essential part of the team, both at the Library and No 5. Mr Brian Johnston, Tourism Development Officer for Armagh City and District Council, was also present.
