Armagh Robinson Library & No 5 has demonstrated their commitment to visitors by taking part in JAM card training that will ensure their staff are equipped to provide excellent customer service to people with learning difficulties, communication barriers and hidden disabilities.
The JAM Card, which stands for Just A Minute, is a social innovation from NOW Group, an organisation that supports people with learning difficulties and autism into employment. It was their service users who said they would like a discreet way of telling people that sometimes they need a little extra time and patience. The JAM Card was created first as a credit card sized card and has recently been developed into an app for smartphones. There are over 22,000 JAM card users across Northern Ireland, the UK and Ireland.
You can find out more about the JAM Card at www.jamcard.org and NOW Group at www.nowgroup.org.